Frequently Asked Questions
Everything you need to know about your Heat Wave Visual experience.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. During high-volume release periods, processing may take up to 4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unused condition with all packaging included. If you received a defective item or need a different style, please visit our online Returns Portal to start an exchange or refund process.
Do your sunglasses offer UV protection?
Yes, all Heat Wave Visual eyewear features UV400 protection, which blocks 100% of harmful UVA and UVB rays. Our lenses are designed for high-performance and meet ANSI Z87.1 safety standards where specified.
Do you offer international shipping?
We ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or import taxes.
Can I buy replacement lenses for my frames?
Absolutely. We offer a wide variety of replacement lenses so you can customize your look or refresh your current pair. Check our 'Lenses' category to find the specific fit for your frame model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.